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West Midlands Ambulance Service – Patient Transport Services

  

WMAS provides PTS covering Coventry & Warwickshire. This includes patients registered with GPs in Coventry & Rugby, South Warwickshire and Warwickshire North, and who are eligible for transport, through the region and the rest of the UK.


Am I eligible for transport?

WMAS Patient Transport Service vehicle

 

 

 

 

Transport is provided if you have a medical need that stops you using private or public transport.

It is not provided for social or financial reasons.

When you ring to request transport you will be asked a number of questions to determine your eligibility and the mode of transport required.

If you believe you are eligible, scroll down or click on the links below:

Which hospitals are covered?
Are there any hospitals that are not covered?
How do I request transport?
What happens next?
What happens on the day of the appointment?
How can I contact you?

Which hospitals are covered?

If you are registered with a GP in Coventry or Warwickshire, and are eligible for PTS, we will provide transport to hospitals and treatment centres locally, throughout the West Midlands and the rest of the country.

This includes regular journeys for dialysis for example, and specialist centres elsewhere in the UK.

Main sites include:

  • University Hospitals Coventry & Warwickshire
  • St Cross Hospital, Rugby
  • George Eliot Hospital, Nuneaton
  • Warwick Hospital
  • Stratford Hospital
  • Ellen Badger Hospital, Shipston-on-Stour
  • Leamington Spa Hospital (CERU)
  • Myton Hospice sites
  • and other sites including dialysis units

We do not provide transport to treatment centres on behalf of Coventry & Warwickshire Partnership Trust for patients with mental ill-health, and to Tissue Viability clinics in the city for Coventry patients. Some services are provided by St John’s Ambulance.

If you are not sure, please call the General Enquiry line on 01926 310312

If you are travelling into any of the hospitals listed from outside the West Midlands, you will need to call your home provider.

Are there any hospitals that are not covered?

Occasionally, patients need to travel outside the local area. WMAS provides transport for many parts of the West Midlands including:

  • Queen Elizabeth Hospital, Birmingham
  • Heartlands Hospital
  • Good Hope Hospital
  • Solihull Hospital
  • Walsall Manor
  • Worcester Royal Infirmary
  • Alexandra Hospital, Redditch
  • Kidderminster Hospital
  • New Cross, Wolverhampton
  • Russell’s Hall, Dudley
  • Some treatment centres for mental ill-health in the Black Country

A number of hospitals in the West Midlands have their own transport arrangements including:

  • City and Sandwell General Hospitals
  • Birmingham & Midland Eye Centre.
  • Dudley & Walsall Mental Health Partnership is not covered by WMAS.

We do not take patients to private appointments, nor to routine GP appointments.

How do I request transport?

To request transport, please call 01926 310312 [Option 1] 08:30 to 18:00 Monday to Friday, although you can call from 08:00 to 20:00 every day of the week.

You will be asked a number of questions to determine your eligibility for PTS, and to ensure we send the appropriate staff and vehicle.

When calling please ensure you have your appointment details to hand, as well as your GP practice and NHS number. All calls are recorded.

What happens next?

If you are accepted for transport you will be given a reference number when the booking is made. Please keep this safe, in case you need to refer to it before you travel (e.g. to change your appointment or cancel transport).

If you sign up to our message service you will get confirmation by text. We will also send a message on the day to tell you the vehicle is on the way to collect you.

What happens on the day of the appointment?

We advise patients to be ready at least 90 minutes before appointment time. Make sure you have your appointment letter with you, any medication, and food if necessary.

You will get a text message to say the vehicle is on the way, if you have signed up to our message service.

Our staff will collect you from your home address, and will ensure your property is secure. You will be escorted to the vehicle and seated comfortably. Some patients will need to travel in their own wheelchair or on a stretcher. Do not bring too many unnecessary belongings with you as the crew may not be able to store them.

In most cases, you will be with other patients on the vehicle.

We will take you to your appointment and hand you over to a member of staff.

When your treatment has finished, hospital staff will inform us you are ready to return. In larger hospitals, you may be able to do this with one of our Liaison Assistants.

Our staff will take you home, and make sure you are safe and sound before leaving.

How can I contact you?

If you need to alter or cancel your transport or wish to give us feedback on your journey you can contact us:

Tel : 01926 310312

Email :ptsenquiries@wmas.nhs.uk

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Rugby & South Warwickshire Guidance  

Health Transport in Warwickshire

Voluntary car schemes are available to people of all ages, who have a need to get to a healthcare appointment and for various reasons may struggle to do so independently. This may be because people are too unwell or unable to use public transport, don’t have access to a car or don’t have family or friends available to help transport them.

Accessible public transport in the West Midlands

North Warwickshire

Beeline

Beeline has a team of volunteer drivers who use their own cars to provide a door-to-door transport service mainly to hospitals, clinics and other essential health services such as doctors’ surgeries, chiropodists, dentists and opticians.

They can also provide transport to hospital visiting if capacity allows.

Address: Coleshill Rd, Atherstone, CV9 1BN.
Telephone: 01827 717074
Email: beelinect@gmail.com
Booking line opening hours: Monday – Friday, 9am to 1pm

Nuneaton and Bedworth

Medicar

All drivers are volunteers and use their own vehicle to provide the service. Services include; one way, two way, wait and return and support for passengers for medically related journeys.

Medically related social journeys such as visits to hospitals or daycare centres are undertaken, depending on driver availability.

Address: Darlaston House, 4 School Rd, Bulkington, Bedworth, CV12 9JB.
Telephone: 024 7664 0088
Email: info@volunteerfriends.org.uk
Booking line opening hours: Monday – Friday, 9.30am to 3pm

Stratford-on-Avon and Warwick District, and Rugby Borough

Voluntary Action – Stratford-on-Avon

Transports people who are without their own transport to medical appointments at hospitals, doctors’ surgeries, dentists’ surgeries and day centres across Stratford, Warwick and Rugby areas.

Address: VASA, DSA House, Unit 17 The Courtyard, Timothy’s Bridge Road, Stratford upon Avon, CV37 9PN
Telephone: 01789 262889
Email: transport@vasa.org.uk
Booking line opening hours: Monday – Friday, 9.30am to 3.30pm

Southam Town Council

A volunteer driver scheme for people who need transport to medical appointments. If you are a Southam/Napton resident with a genuine need for transport and have a bus pass or are over the age of 65 then you can access the service free. If you live in the adjoining areas of Bishops Itchington and Priors Marston then you can access the service but will need to pay the driver 45p per mile to cover expenses.

Telephone: 01926 815817

Booking line opening hours: 10am to 12 noon for further information and assistance

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