Coventry and Warwickshire Crisis Team Update April 2024
Crisis Management for all age groups April 2024
People of all ages (children and adults) living in Coventry and Warwickshire are now be able to access urgent mental health support directly via NHS 111, 24/7, 365 days/year
Our local mental health crisis line, managed by Coventry and Warwickshire Partnership NHS Trust can now be accessed via NHS 111 and selecting ‘mental health option’
The extension of the 111 service means people who are experiencing a mental health crisis will be able to dial the NHS urgent medical advice number (111), and by choosing ‘mental health option’ will be put through to a member of Coventry and Warwickshire Partnership NHS Trust’s local crisis service
Until now, many people in mental health crisis didn’t know which number to call or who to turn to for help
Anyone can call for themselves or someone else can call for them, for example a friend, carer, family member or GP. NHS 111 is for all ages, including children and young people and those with neurodevelopmental needs
If people have physically harmed themselves, or if their life is at immediate risk, then they should continue to call 999 or go to A&E
Please note:
- The NHS111 line is for self-referrals of people in a mental health crisis; this is not for routine mental health support for people not in crisis.
- For all non-crisis mental health referrals please refer adults (aged 18 or over) by email to MHReferrals@covwarkpt.nhs.uk or for children and young people (aged under 18 years old) by emailing to Rise.Referrals@covwarkpt.nhs.uk
- GP’s making a referral for someone of any age experiencing a mental health crisis, please call 08081 966798 (*correct number)
- Any person who feel they are in a mental health crisis, should call NHS 111. They can call the Mental Health Access Hub on 08081 966897
Other alternatives:
- The Coventry and Warwickshire Mental Wellbeing Line is available for anyone aged 16 or above who feels they are feeling low, anxious or stressed, are having a difficult time coping, and need to talk to someone in confidence to find the right service Tel: 0800 616171
- Coventry and Warwickshire Dear Life website for details of organisations which can help
- Coventry and Warwickshire Dear Life : Support for young people for details of organisations which can help children and young people aged under 18 who are feeling low, anxious or stressed or are having a difficult time coping
- NHS 111 – SignVideo. for people who are deaf or have hearing loss, the following link to be connected to local crisis service
- NHS 111 online: 111.nhs.uk.
Tool to aid assessment of suicidal ideation or risk to others
Link to full Traffic Light Tool
| Code/ Description | Response Type & timescale for assessment & allocation for treatment | Typical presentations (clinicians subjective assessment always overrides) | Action |
| RED
Very high risk of imminent harm to self or others.
High distress, absence of capable support. |
Assessment: Same day face to face assessment.
Post assessment: CRHT & Urgent allocation in CMHT |
Acute suicidal ideation or risk of harm to others, with clear plan and means and / or history of self-harm or aggression. High risk of impulsive acts.
Very high/high risk behaviour associated with perceptual / thought disturbance, delirium, dementia or impaired impulse control Rapidly increasing symptoms of psychosis and / or severe mood disorder Unable to care for self or dependents or perform activities of daily living Urgent assessment request under the Mental Health Act Known consumer requiring urgent intervention to prevent or contain relapse |
Call the Mental Health Access Hub on 08081 966798
Please state if urgent or routine* |
| AMBER
Moderate risk of harm and/ or significant distress |
Assessment: Same day face to face assessment.
Post assessment: CRHT & urgent allocation in CMHT |
Suicidal ideation, with no clear plan, no risk to others. Minimal supportive factors
Significant client/ carer distress associated with serious mental illness (including mood/anxiety disorder) Early symptoms of psychosis (involve EIS if 1st episode) Requires priority assessment in order to clarify diagnostic status Known consumer requiring priority treatment or review |
|
| GREEN
Low risk of harm in short term or moderate risk with high support/ stabilising factors |
Assessment: within 4 weeks of referral.
Post assessment: CMHT allocation treatment to commence within 18 weeks of assessment |
Requires specialist mental health assessment but is stable and at low risk of harm in waiting period.
Known consumer with serious mental illness (including mood/anxiety disorder) requiring review and/or treatment |
Where there is an immediate risk to life (either self or others) please contact appropriate 999 emergency service.
*Routines referrals should only be referred 9am – 5pm Monday – Friday (exc Bank Holidays)
For mental health advice for GP’s only call the GP Advice line on 024 7696 7897
Crisis Plus Initiative to support people in mental health crisis
The purpose of Crisis Plus will be to strengthen the mental health crisis pathway by increasing the range of local alternatives to A&E, mental health inpatient care and mental health crisis teams by providing:
- Collaborative Intensive Outreach Team
- Social Intervention Collective
- Crisis House provision.
Involves investment in voluntary and community sector organisations (VCSE) to access hard-to-reach communities and meet the needs of our diverse population to provide mental health support at times of crisis.
Investment in local peer support workers will mean people can also be supported by those who have been through the same experience and come out of the other side.
Collaborative Intensive Outreach Team will establish a Multi-Disciplinary Team (MDT) to work with people who frequently need to use mental health crisis services.
This team will develop prevention and care treatment plans with individuals to reduce the time they need to spend in hospital, and also help them to identify their strengths to reach their own life goals.
Social Intervention Collective will offer support to people whose mental health crises come about as a result of a variety of social issues.
Crisis House provision which will offer short-term overnight accommodation for people who are in crisis offering intensive support to help manage a mental health crisis over a short period of time, usually as an alternative to hospital admission.
Crisis planning will be strengthened by producing support plans with the individual by a multi-disciplinary team working across urgent mental health care services, Social Care, Local Authority services and the voluntary and community sector (VCSE) and the individual.
For more information about the Crisis Plus Initiative, please contact mentalhealth.communications@covwarkpt.nhs.uk
Mental Health Liaison Team (formerly Arden Mental Health Acute Team AMHAT)
A point of contact for all local acute hospital referrals for specialist assessment of mental health crisis and mental health disorder. The service also provides liaison support and training to staff at local acute hospitals.
Contact address: Caludon Centre, UHCW CV2 2TE
Self referral:
Local Telephone: 02476 678678 (local call charges apply)
National telephone: 116 123 (this number is free to call)
Email Samaritans: jo@samaritans.org
Samaritans Coventry: 57 Moor Street, Earlsdon, Coventry, West Midlands CV5 6ER
GP referral form – click link:
Referrals Scheme in conjunction with the Coventry & Warwickshire NHS Partnership Trust providing additional emotional support as part of a three way partnership between Samaritans, health professionals and patients.
Referring patients is quick and easy – we simply require a name, a telephone number and a preferred time of day when a patient would like us to call.
Please note that calls from Samaritans will register as “number withheld” and may not be accepted if the patient’s telephone is set to bar such calls or they screen calls
No medical history or clinical details are necessary. We will then call the patient and make subsequent calls for a period of time if desired. We liaise with the referring health professional to let them know that we are in contact with their patient and to ensure that we are providing a consistent and appropriate level of care.
Patients are made fully aware of the workings of this scheme, and are free to leave it at any time.
Please email form to: coventrysams-referrals@print.epsonconnect.com
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