Reviewed on : 29 Apr 2025

Reviewed by : Gateway Editor

Expires : 29 Apr 2027

Coventry and Warwickshire Safe Haven

Non-clinical crisis intervention support that helps to give back control and stabilise thoughts and actions, preventing deterioration

Supporting Coventry and Warwickshire residents aged 16+, 7 evenings a week 6-11pm

What service users can expect

The Safe Haven service will typically respond when life challenges start to overwhelm and impair daily living – affecting relationships, leading to avoidance, isolation and distress

Safe Haven provides non-clinical crisis intervention support that helps to de-escalate, give back control, stabilise thoughts and actions and prevent deterioration

The Safe Haven offer includes

• Short term interventions focused on individual needs – respectful, compassionate, mutually agreeable, sensitive to one’s vulnerability
• An opportunity to build trusting relationships – moving individuals through their crises at a pace that suits them, enabling honest discussion and making space to mutually explore further support options.
• A safe, caring, non-clinical environment, informal, open and accessible for all – with no requirement to make an appointment
• Open-access support for as often or as little as they need, whilst actively managing one’s experience and expectations
• A staff team, experienced in delivering mental health support and bringing lived experience, and an understanding, non-judgements and individualised approach. Helping to remove stigma; empowering people to take control of self-care/recovery.
• Information, signposting, active listening, one to one and peer led support

What is in scope?

The Safe Haven Coventry and Warwickshire service provides:

What is out of scope?

The Safe Haven Coventry and Warwickshire service does not offer:

Exclusions to the service

Where it is welcomed and safe to do so, the Safe Haven service will help to signpost and/or access other support however, the service will not be able to work with:

Contacting Safe Haven

Call: 024 7601 7200

Email: support@cwsafehaven.org.uk

Website: www.cwsafehaven.org.uk

Text: 07790 777039 (Coventry)

Text: 07852 010146 (Warwickshire)

Visit Safe Haven

• Wellington Gardens, Windsor Street, Coventry CV1 3BT

Open every evening, 6pm–11pm

• The Retreat, Bond Street, Nuneaton CV11 4DA

Open every evening, 6pm–11pm

• Coleshill Community Centre, Temple Way, Coleshill B46 1HH

Open Fridays, 6pm–11pm 

• The Old Bank, 45 Coten End, Warwick CV34 4NT

Open Thursdays, 6pm–11pm

• Rugby Wellbeing Hub, 28 Cromwell Road, Rugby CV22 5LY

Open Wednesdays, 6pm–11pm

Coventry and Warwickshire Mental Wellbeing Line

Call on 0800 616 171

The mental wellbeing line is available 24 hours a day, seven days a week, 365 days a year.

Our friendly and compassionate team are trained and ready to help if you need to talk to someone in confidence to find the right service. You can call if you are:

• Feeling low, anxious or stressed
• In emotional distress with nowhere else to turn
• Caring for another, but find it difficult to cope
• Looking for information or advice – wondering how to get support with your mental wellbeing
• Socially isolated and want to connect with others

Our phone line support will help to direct you to parts of the Wellbeing for Warwickshire service that suits you best, or on to other support services.

If you are a Coventry resident we will help direct you to services in Coventry

Coventry & Warwickshire IPS Employment & Training Service

Employment and training

The Old Bank
45 Coten End
Warwick
Warick
West Midlands
CV34 4NT
View on map

01926 419227

MHESS@Rethink.org

Monday – Friday :
9.00am – 4.30pm
Saturday – Sunday :
Closed

IPS (individual placement support) employment service, supporting people experiencing severe mental illness into employment

Also, we offer job retention service for people in employment who are at risk due to their mental illness

We offer a supported employment service to people who are in or have been part of Secondary Mental Health Services, people who are unemployed or inactive, to help them find employment

We also support a small number of people who are in employment and are struggling because of a mental illness