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Migrant Health


Resources to support primary healthcare provision for migrant populations from Public Health England

Registration of Afghan Migrant Patients Guide (September 2021)

Guidance on ensuring the successful GP registration of Afghan Citizens and Families in temporary bridging accommodation

Quick read version – 30 September 2021

Some commissioners and providers have reported their rapid work to register individuals have been rejected by Primary Care Support England (PCSE).

The National Health Application and Infrastructure Services (NHAIS) system is designed to reject registration requests when key demographic information is missing.

Mandatory data fields required for a successful GP registration are:

  • Title
  • Forename
  • Surname
  • Address (this should be the address of the bridging hotel)
  • Date of Birth (if the individual is unsure, the practice should use 1 January and the year they think the patient was born or the date of birth that is used by the Home Office)
  • Gender

There is no regulatory requirement on any individual to prove their identity, address, immigration status, or have an NHS number to register.

Insufficient information can also be a reason for rejection and common reasons include:

1. No trace of address on Royal Mail postcode finder, Google or on NHAIS – this is often due to spelling errors.

2. For those new to the UK:

  • Incorrect ‘registration type’ selected
  • Birthplace not being provided (if the individual is unsure, agree an appropriate Birthplace with them)
  • Date of entry to the UK (for those evacuated from Kabul they may not know the precise date of entry between 13 August 2021 – 28 August 2021).

PCSE does not suspend practice registrations or limit the number of registrations that can be submitted.

Any GP practice experiencing delays in the registration of Afghan Citizens should contact PCSE CSC team directly on 03330142884 where the enquiry will be raised as a high priority review.

Interpreting Services

DA Languages – Interpreting services

Please find attached information on the translating and interpreting commissioned services available from DA Languages. 

DA Languages provides support through:

  • Telephone Interpreting
  • Face to Face Interpreting Spoken Languages and BSL
  • Written Translations and Transcriptions
  • Video Remote Interpreting

Raising a Face-to-Face Booking

Raising a Translation Booking

Telephony Interpreting- Long Guide

Telephony Interpreting – Short Guide

Video Remote Interpreting Guide

How to raise feedback

Please note for Telephony interpreting each practice will need to enter their own unique PIN- please find attached lists of your practice PIN for:

Migrant health guide: detailed information

Assessing patients

Migrant.Health Webpage

A tool for everyone in UK primary healthcare working to support new migrant patients, and a community to ask and respond to colleagues.

Follow link 

Resources include:

  • GP registration and appointment
  • Social prescribing
  • Antenatal and maternity care
  • Urgent and immediately necessary care
  • Data sharing
  • Using interpreters
  • Access to healthcare
  • Entitlements to primary care
  • Entitlements to secondary care


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