Local & National mental health support and helplines

NHS Mental Health Crisis service

NHS Mental Health Crisis service: 08081 966798, free 24/7 service. Urgent all-age Mental Health support – provided by Coventry and Warwickshire Partnership NHS Trust

This crisis service is aligned to our Mental Health Access Hubs, and when you contact us we will explore with you the nature of your crisis and assess with you if we need to make arrangements for you to visit us or for us to come and visit you at your home.

This service is operated by a range of experienced NHS staff and clinicians with specific expertise in crisis and de-escalation interventions. If you call us we will be able to guide you to service offers available to you across Coventry and Warwickshire.

Click on video below for Mental Health Crisis information

CW RISE Crisis and Home Treatment Team

RISE (for children and young people) call 08081 966798 (select option 2).

The RISE Crisis & Home Treatment team (Coventry & Warwickshire Partnership NHS Trust) provides multi-disciplinary support to children and young people (under 18s) who present in mental health crisis.

For urgent calls for children and young people who are experiencing a mental health crisis please contact the Rise Crisis Team between 8am-8pm 7 days a week. 

Outside of these hours our advice-only service is available, enabling support 24-hours a day, 7-days a week.

RISE crisis offer do not accept urgent referrals via an email route.

A dedicated Crisis Line exists (08081 966798 (select Option 2), which is where all urgent referrals must be directed to and this is where we encourage all contact to be made.

This number is a free phone line and is open to GPs, parents/carers, children and young, wider professionals who are in crisis / have a children who is in crisis.

CW RISE

Dimensions Tool

Dimensions Tool offers immediate tailored self-help support and signposting to local services.

The Dimensions Tool is a free online tool providing personalised information to support a person’s well-being and mental health.

You can rate yourself or another person against a number of dimensions related to health and wellbeing. The tool creates a Dimensions report which provides information about self-care, local services and support

COMPASS Coventry

An early intervention and prevention service

We support children and young people from 5 to 18 years, and up to 25, if they have Special Educational Needs and Disabilities (SEND) or are a Care Leaver. We also support parents, carers and professionals who are worried about a child or young person’s mental wellbeing.

We provide self-help resources, information & advice, 1:1 or group intervention, counselling and family-based support.

We help children & young people understand the issues they are struggling with, provide strategies to cope and achieve positive mental wellbeing.

How the service can help you

Compass Coventry can support with issues such as:

• Low mood
• Mild to moderate anxiety Body image
• Eating difficulties
• Bullying & peer relationships Family conflict
• Difficulty managing change Parental divorce, separation
• Bereavement or loss
• Managing strong emotions

How you can access the service

You can speak to one of the friendly team by ringing us on 02475 186206.

We will ask you a few questions to get started, then one of our team members will call you back to make sure we’re the right people to help.

Please note, we currently only accept direct requests for support from young people, parents and carers. Just download our Request for Support form and return it to compass.cypeip@nhs.net

If you would like to discuss a potential request for support, please don’t hesitate to contact us on the above number.

If you are a professional and would like to complete a request for support, please continue to refer into RISE Navigation Hub by visiting https://cwrise.com/how-to-refer-to-services

We aim to get you coping and feeling better about what’s going on in your life. One of the team will then be in touch.

For general enquiries, please contact us at CYPEIP@compass-uk.org

Our opening times

Monday to Friday: 9am to 5pm and evening sessions by request

Coventry and Warwickshire Safe Havens

Open from 6pm to 11pm every evening.

Wellbeing practitioners are on hand each evening to provide support and signposting.

Wellbeing practitioners will be available for face-to-face appointments*, by phone, video link, text message or email.

* Face-to-face appointments should be booked. Please contact the Safe Haven staff between the hours of 6pm and 11pm who will arrange an appointment with you.

The Safe Haven team will provide reassuring support for those who are finding life difficult.

Wellbeing practitioners will guide towards creating coping strategies which support the self-management of mental health and emotional wellbeing.

Warwickshire Safe Haven: 6-11pm every day; Tel 02477 714554/07970 042270 or email safehaven@cwmind.org.uk

For anyone aged 16+ who is struggling in Warwickshire.

Coventry Safe Haven: 6-11pm every day; Tel 07921 876065 or email coventryhaven.mhm@nhs.net

For anyone aged 18+ who is struggling in the Coventry area

Chat Health

Chat Health is a free service that enables 11 – 18 year olds across Coventry and Warwickshire to send confidential SMS text messages to School Nurses who will provide impartial advice and support.

Warwickshire text: 07507 331 525

Coventry text: 07507 331 949

You can message outside these times, but you will get a reply during opening hours. All chats are confidential. You can message for advice on all kinds of health issues, including:

• General health
• Child development
• Behaviour
• Toileting advice
• Emotional health and wellbeing.

IAPT

Coventry & Warwickshire Improving Access to Psychological Therapies (IAPT) service

Tel: 024 7667 1090

IAPT Website

GP Gateway IAPT Page

Mental Health Warwickshire County Council

Warwickshire County Council website has information about a range of mental health and wellbeing support services available.

For tips and advice on being kind, and how this can improve our wellbeing, follow the County Council kindness advent calendar

Coventry City Council

Mental health service information follow link

Samaritans

The Samaritans call 116 123

Samaritans Website

Samaritans GP Gateway page

Young Minds

YoungMinds Crisis Messenger: text YM to 85258.The YoungMinds Crisis Messenger text service provides free, 24/7 crisis support across the UK. If experiencing a mental health crisis and need support, you can text YM to 85258.

Young Minds Website

Crisis Messenger service can help with urgent issues such as:

• Suicidal thoughts
• Abuse or assault
• Self-harm
• Bullying
• Relationship issues

Papyrus Hopeline

PAPYRUS operates HOPELINEUK, a suicide prevention helpline staffed by professionals trained in ASIST (Applied Suicide Intervention Skills Training).

HOPELINEUK advisers want to work with young people to understand why these thoughts of suicide might be present. They also want to provide young people with a safe space to talk through anything happening in their life that could be impacting on their ability to stay safe. The helpline is available for anyone concerned that a young person could be thinking of suicide.

Call 0800 068 4141 Text 07860 039 967 Email pat@papyrus-uk.org

Monday – Friday 9am -10pm Weekends & Bank holidays 2pm -10pm

Every Mind Matters

Every Mind Mattersis the national NHS mental health support to help you manage and maintain your mental health, as good mental health makes such a difference.

Resources, tools and free apps are available to help support you and your family.

Dear Life

Click on image below or follow this link

Dear Life is a local website aiming to:

• signpost residents in Coventry and Warwickshire to the local and national suicide prevention support
• provide steps to help someone who is worried about their own, or someone else’s, wellbeing
• build safer communities by raising awareness of suicide prevention training opportunities
• remove the myths around suicide and encourage people to talk openly about their mental health
• support people who have been bereaved by suicide
• give help and advice in maintaining good mental health.

The website also enables people to share their experiences with a blog. Through our partners and charities, people can submit stories about mental health and suicide to encourage people to open up and talk about this topic. It is hoped this will help to open up conversations about suicide by helping people to recognise it’s okay not to feel okay.

KOOTH

New online mental health support for children and young people coming to Coventry

A new anonymous digital counselling and support service for children and young people

KOOTH is a safe, free and confidential way for young people to access emotional wellbeing and early intervention mental health support.

The service is available to all young people across Coventry aged 11-25 years and will be jointly funded by the City Council and Coventry and Rugby Clinical Commissioning Group (CCG).

KOOTH.com is an award winning and innovative online mental health and wellbeing support service, accredited by the British Association for Counselling and Psychotherapy (BACP), which will support and complement the existing offer operated by RISE – a family of NHS-led services providing emotional wellbeing & mental health services for young people across the county.

RISE already provide a well-established 24/7 telephone service providing crisis support to young people across Coventry. Kooth will deliver digital self-help resources and online counselling to further extend the local offer.

Fully trained and qualified counsellors and emotional wellbeing practitioners are available from midday to 10pm, and from 6pm to 10pm at weekends, 365 days a year to provide a much needed out-of-hours service for emotional support in an accessible way.

Sessions can be booked in advance or they can drop in for one-to-one instant text-based chats.

The service also encourages peer to peer support via moderated discussion forums, and self-help through reading or submitting content.

Children and young people have 24/7 access to magazines with wellbeing articles, personal experiences and tips from young people and the Kooth team, as well as giving members the opportunity to write in a daily journal to track feelings or emotions and promote a positive mental health and wellbeing.

KOOTH is also be available to schools across Warwickshire.

About KOOTH

Our three services are:

• Kooth: for Children and Young Persons
• Kooth Student: for University Students
• Kooth Work: for Adults

Kooth is a fully safeguarded and pre-moderated community with a library of peer and professional created content, alongside access to experienced online counsellors.

There are no thresholds for support and no waiting lists. Currently, Kooth sees over 4,000 logins a day.

Kooth Student is aimed at university students and is commissioned by three UK universities.

Qwell operates across distinct locations and serves specific cohorts, including parents, teachers, victims of crime and those who have suffered from or continue to experience domestic violence.

It is also offered as a benefit by a number of corporate organisations delivering anonymous digital mental health support services to employees.

Kooth recently launched the #DontDoItAlone Campaign alongside five well known influencers to share the importance of not dealing with mental wellbeing alone. You can view the campaign here.

Poster attached.

Click here to find out more.

#MentalHealth

KOOTH update – December 2021
Please see attached KOOTH update for December and  resources:

KOOTH handy resources for GPs/Healthcare professionals

KOOTH holiday chat availability

KOOTH sign up summary

Additional Services

Keeping children safe online

Information and links to other support for young people including Young Minds, Samaritans, Every Mind Matters

Support available through schools – ChatHealth, Education Psychology, School Wellbeing Service

Show You Care  Campaigns and WCC materials. Connecting with other people has never been more important for our wellbeing. During lockdown, when we can’t physically be with our friends and neighbours, we have all had to look for new ways to show our loved ones and the community around us that we care.

‘Take 5’ to look after your mental health and wellbeing

See also 5 Steps to Mental Wellbeing NHS

Be active Whether it’s a walk, run, homework out or meditation, being active helps you to feel good.

Connect Building connections can help to improve your wellbeing, whether this is within your local community or taking up a hobby and linking with people who share similar interests.

Give An act of kindness can help to improve your mood and also help the people around you to feel supported and cared for.

Keep learning Learning new skills can give you a sense of achievement and confidence, why don’t you try something new or rediscover an old interest?

Take notice Being aware of what is taking place in the present through your sensations, thoughts and feelings can directly enhance wellbeing.

For more information and advice, visit www.warwickshire.gov.uk/mental-health- wellbeing/five-ways