Local & National mental health support and helplines
NHS Mental Health Crisis service
NHS Mental Health Crisis service: 0300 200 0011, free 24/7 service. Urgent all-age Mental Health support – provided by Coventry and Warwickshire Partnership NHS Trust
This crisis service is aligned to our Mental Health Access Hubs, and when you contact us we will explore with you the nature of your crisis and assess with you if we need to make arrangements for you to visit us or for us to come and visit you at your home.
This service is operated by a range of experienced NHS staff and clinicians with specific expertise in crisis and de-escalation interventions. If you call us we will be able to guide you to service offers available to you across Coventry and Warwickshire.
Click on video below for Mental Health Crisis information
CW RISE Crisis and Home Treatment Team
RISE (for children and young people) call 08081 966798 (select option 2).
The RISE Crisis & Home Treatment team (Coventry & Warwickshire Partnership NHS Trust) provides multi-disciplinary support to children and young people (under 18s) who present in mental health crisis.
For urgent calls for children and young people who are experiencing a mental health crisis please contact the Rise Crisis Team between 8am-8pm 7 days a week.
Outside of these hours our advice-only service is available, enabling support 24-hours a day, 7-days a week.
RISE crisis offer do not accept urgent referrals via an email route.
A dedicated Crisis Line exists (08081 966798 (select Option 2), which is where all urgent referrals must be directed to and this is where we encourage all contact to be made.
This number is a free phone line and is open to GPs, parents/carers, children and young, wider professionals who are in crisis / have a children who is in crisis.
Click on image below for link to GP Gateway RISE page
Dimensions Tool offers immediate tailored self-help support and signposting to local services.
The Dimensions Tool is a free online tool providing personalised information to support a person’s well-being and mental health.
You can rate yourself or another person against a number of dimensions related to health and wellbeing. The tool creates a Dimensions report which provides information about self-care, local services and support
Coventry and Warwickshire Safe Havens
Open from 6pm to 11pm every evening.
Wellbeing practitioners are on hand each evening to provide support and signposting.
Wellbeing practitioners will be available for face-to-face appointments*, by phone, video link, text message or email.
* Face-to-face appointments should be booked. Please contact the Safe Haven staff between the hours of 6pm and 11pm who will arrange an appointment with you.
The Safe Haven team will provide reassuring support for those who are finding life difficult.
Wellbeing practitioners will guide towards creating coping strategies which support the self-management of mental health and emotional wellbeing.
Warwickshire Safe Haven: 6-11pm every day; Tel 02477 714554/07970 042270 or email email@example.com
For anyone aged 16+ who is struggling in Warwickshire.
Coventry Safe Haven: 6-11pm every day; Tel 07921 876065 or email firstname.lastname@example.org
For anyone aged 18+ who is struggling in the Coventry area
Chat Health is a free service that enables 11 – 18 year olds across Coventry and Warwickshire to send confidential SMS text messages to School Nurses who will provide impartial advice and support.
Warwickshire text: 07507 331 525
Coventry text: 07507 331 949
You can message outside these times, but you will get a reply during opening hours. All chats are confidential. You can message for advice on all kinds of health issues, including:
- General health
- Child development
- Toileting advice
- Emotional health and wellbeing.
Coventry & Warwickshire Improving Access to Psychological Therapies (IAPT) service
Tel: 024 7667 1090
Mental Health Warwickshire County Council
Warwickshire County Council website has information about a range of mental health and wellbeing support services available.
Coventry City Council
Mental health service information follow link
The Samaritans call 116 123
YoungMinds Crisis Messenger: text YM to 85258.The YoungMinds Crisis Messenger text service provides free, 24/7 crisis support across the UK. If experiencing a mental health crisis and need support, you can text YM to 85258.
Young Minds Website
Crisis Messenger service can help with urgent issues such as:
PAPYRUS operates HOPELINEUK, a suicide prevention helpline staffed by professionals trained in ASIST (Applied Suicide Intervention Skills Training).
HOPELINEUK advisers want to work with young people to understand why these thoughts of suicide might be present. They also want to provide young people with a safe space to talk through anything happening in their life that could be impacting on their ability to stay safe. The helpline is available for anyone concerned that a young person could be thinking of suicide.
Monday – Friday 9am -10pm Weekends & Bank holidays 2pm -10pm
Every Mind Matters
Every Mind Mattersis the national NHS mental health support to help you manage and maintain your mental health, as good mental health makes such a difference.
Resources, tools and free apps are available to help support you and your family.
Dear Life is a local website aiming to:
- signpost residents in Coventry and Warwickshire to the local and national suicide prevention support
- provide steps to help someone who is worried about their own, or someone else’s, wellbeing
- build safer communities by raising awareness of suicide prevention training opportunities
- remove the myths around suicide and encourage people to talk openly about their mental health
- support people who have been bereaved by suicide
- give help and advice in maintaining good mental health.
The website also enables people to share their experiences with a blog. Through our partners and charities, people can submit stories about mental health and suicide to encourage people to open up and talk about this topic. It is hoped this will help to open up conversations about suicide by helping people to recognise it’s okay not to feel okay.
New online mental health support for children and young people coming to Coventry
A new anonymous digital counselling and support service for children and young people
KOOTH is a safe, free and confidential way for young people to access emotional wellbeing and early intervention mental health support.
The service is available to all young people across Coventry aged 11-25 years and will be jointly funded by the City Council and Coventry and Rugby Clinical Commissioning Group (CCG).
KOOTH.com is an award winning and innovative online mental health and wellbeing support service, accredited by the British Association for Counselling and Psychotherapy (BACP), which will support and complement the existing offer operated by RISE – a family of NHS-led services providing emotional wellbeing & mental health services for young people across the county.
RISE already provide a well-established 24/7 telephone service providing crisis support to young people across Coventry. Kooth will deliver digital self-help resources and online counselling to further extend the local offer.
Fully trained and qualified counsellors and emotional wellbeing practitioners are available from midday to 10pm, and from 6pm to 10pm at weekends, 365 days a year to provide a much needed out-of-hours service for emotional support in an accessible way.
Sessions can be booked in advance or they can drop in for one-to-one instant text-based chats.
The service also encourages peer to peer support via moderated discussion forums, and self-help through reading or submitting content.
Children and young people have 24/7 access to magazines with wellbeing articles, personal experiences and tips from young people and the Kooth team, as well as giving members the opportunity to write in a daily journal to track feelings or emotions and promote a positive mental health and wellbeing.
KOOTH is also be available to schools across Warwickshire.
Our three services are:
- Kooth: for Children and Young Persons
- Kooth Student: for University Students
- Kooth Work: for Adults
Kooth is a fully safeguarded and pre-moderated community with a library of peer and professional created content, alongside access to experienced online counsellors.
There are no thresholds for support and no waiting lists. Currently, Kooth sees over 4,000 logins a day.
Kooth Student is aimed at university students and is commissioned by three UK universities.
Qwell operates across distinct locations and serves specific cohorts, including parents, teachers, victims of crime and those who have suffered from or continue to experience domestic violence.
It is also offered as a benefit by a number of corporate organisations delivering anonymous digital mental health support services to employees.
Kooth recently launched the #DontDoItAlone Campaign alongside five well known influencers to share the importance of not dealing with mental wellbeing alone. You can view the campaign here.
Click here to find out more.
Support available through schools – ChatHealth, Education Psychology, School Wellbeing Service
Show You Care Campaigns and WCC materials. Connecting with other people has never been more important for our wellbeing. During lockdown, when we can’t physically be with our friends and neighbours, we have all had to look for new ways to show our loved ones and the community around us that we care.
‘Take 5’ to look after your mental health and wellbeing
Be active Whether it’s a walk, run, homework out or meditation, being active helps you to feel good.
Connect Building connections can help to improve your wellbeing, whether this is within your local community or taking up a hobby and linking with people who share similar interests.
Give An act of kindness can help to improve your mood and also help the people around you to feel supported and cared for.
Keep learning Learning new skills can give you a sense of achievement and confidence, why don’t you try something new or rediscover an old interest?
Take notice Being aware of what is taking place in the present through your sensations, thoughts and feelings can directly enhance wellbeing.
Mental Health Workers in Schools
Some schools in Coventry have their own mental health practitioners offering support and CBT.
Please consult the list of the schools who have access to these services:
Peer Support for Parents of Young People who Self Harm – Kaleidoscope Plus
A new peer support service aimed at parents of young people who self-harm or have thoughts of suicide launched by Warwickshire County Council in partnership with Kaleidoscope Plus Group
Parents will be signposted to other services, who can support both the young person and/or families.
Self-harm in young people is a large and increasing problem in the UK, with an estimated 10-15% of young people self-harming at some point during adolescence.
Between April 2019 and March 2020, 125 under 24s attended Coventry and Warwickshire A&E with a self- harm flag; in the same period, 853 under 24s were admitted to Coventry and Warwickshire hospitals because of self-harm.
The groups will be held twice monthly, and sessions will be offered both during the day and evening.
The objectives of the service:
- Offer support to parents of young people who self-harm, living in Warwickshire
- Bring together those people who have shared experiences of looking after a young person who self-harms, and to support each other in an informal setting
- Provide a safe space where individual(s) feel understanding and are supported and will treat personal experiences with equal importance
- Support parents to understand their child and learn how to support their child
Referrals by a professional or parents or carers self-referring: