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Adult Mental Health (Community Mental Health Team IPU 3-8)

Mental Health Access Hubs for Coventry and Warwickshire

New locality-based Mental Health Access Hubs (MHAH) went live in September 2020.

The hubs are responsible for clinically triaging all patients and dealing with those in urgent need of care.

There are no changes to how patients are referred into secondary care mental health.

Referrals will continue to come into the Central Booking System through the normal routes.  The changes affect what happens once the referrals have come in.

Where are these Hubs?

There will be three Mental Health Access Hubs located across Coventry and Warwickshire, and each Hub will be operational 24/7 and 365 days a year at:

  • Caludon Centre (Coventry)
  • St Michael’s Hospital, Warwick (South Warwickshire)
  • Manor site, Nuneaton (North Warwickshire and Rugby)
Watch a short Youtube video for further information:

Click on image below

How to refer?

There is no change to the way patients are referred into mental health services:

Phone:  0300 200 0011 –  Press 1 for mental health 24/7 365 days per year

What happens when a patient is referred into mental health services?

The new Mental Health Access Hubs clinically triage all referrals at a locality level

Following triage, if they are then assessed to be in need an urgent assessment, the Hub will arrange to see them within 4 or 24 hours depending on their presentation

Patients who are not urgent but need our mental health support will be onward referred to the right team

The Hubs are replacing the central clinical triage function and the Crisis element of support.

Home Treatment Support

Patients seen urgently who then need intensive Home Treatment care to support them in their own homes and to help avoid a hospital admission, will receive specific and task centred Home Treatment interventions.

Who works in the Mental Health Access Hubs?

The staff in the Hubs is one of a full Multi-Disciplinary Team (MDT) inclusive of Community Psychiatric Nurses, Occupational Therapist(s), Social Worker(s), support staff, peer support workers, medics, Psychology and call handlers.

Therefore all referrals will be triaged by a significantly expanded and integrated team of professionals.

Why have things changed?

There are many benefits for the new ways of working:

  • The locality MHAHs will ensure closer working across all mental health services, ensuring that each patient is triaged and treated within their local area.
  • They will provide closer links, advice and information for GP’s for individuals who have been referred to mental health services.
  • MHAHs will encourage closer working between the urgent care and community mental health services.
  • Each MHAH will continue its close links with the community, voluntary and charity sector in their local area, to provide each patient with the right support for them at all times.
  • Clear assessment times will support the urgency of referrals to ensure that all service users are seen in a timely manner.  This will enable people to access the support they need and it will attempt to prevent further deterioration, distress or crisis of the person’s mental health
Frequently Asked Questions and Answers

Frequently Asked Questions from Service Users and Carers

Frequently Asked Questions from Professional Stakeholders

Mental Health During the COVID-19 Pandemic

Click on the image below for the full document

Click on links below for further Mental Health information:



Community Mental Health and Wellbeing Team/ IPU 3-8

Delivers services from localities in Coventry, North Warwickshire & Rugby and South Warwickshire. The multi-disciplinary team accepts referrals for adults from the age of 17years with the following criteria:

  1. Over 17 requiring assessment or treatment for mental health conditions, including: depression, recurrent depression or anxiety more complex than IAPT will accept
  2. Complex trauma, adjustment disorder, obsessive-compulsive disorder (OCD), personality disorders, severe anxiety disorder and eating disorders.
  3. Registered with Coventry GP, have a Coventry post code, or have a commissioned arrangement in place.
  4. Are covered by Section 75 agreement.
  5. Where the primary need is for mental health interventions in situations where there is a dual diagnosis
Consultant Psychiatrist GP advice line

If you are in doubt about a referral or you wish for any other advice including about medication then call 02476 932420 (between 9.45a.m.-4.30p.m. Monday to Friday) * number updated April 2018

Make a referral

For anxiety and depression consider alternative referral to IAPT in first instance – or recommend patients to self-refer to IAPT – follow link

By phone directly on 0300 200 0011 option 1 (24hrs/7days p.w.)

Please see right for mental health referral form and send by email: cwp-tr.specoventryadult@nhs.net

Useful helplines for patients:

Mental Health Matters (24hrs) 0800 616 171 or from mobile 0300 330 5487

Samaritans support line: 116 123 from any phone

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