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Home Oxygen


Guidance on home oxygen

NHS Improvement COVID-19 Update on Oxygen Supply



This guide will support non specialist teams who need to order home oxygen for palliative and cluster headache patients (normally following a consultant recommendation and not already under the care of a Home Oxygen Assessment and Review [HOS-AR] team).

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Home oxygen supply during COVID-19 outbreak:

2 April 2020

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COVID-19 Home oxygen concentrators update:

2 April 2020

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Ordering Home Oxygen through OxyShop – About OxyShop

HOOFs submitted to support West Midlands based NHS patients must now be submitted via the West Midlands online home oxygen ordering system – OxyShop.

Submission of Home Oxygen Order Forms (HOOFs) via email will no longer be permitted in the West Midlands from Friday 1st October 2021.

HOOFs submitted via email will be rejected and will not be actioned by the regional supplier, Baywater Healthcare Limited.

It is important that you do not submit a HOOF if it is not appropriate for you to do so.

If you are an existing user of OxyShop with an active Oxyshop user account, please visit www.oxyshop.org and submit your HOOF using your unique login details.

To access OxyShop support tools, please visit OxyShop Support. Here you will find guidebooks and support videos to help you access and use OxyShop.

Link to OxyShop Home Support Page – Online Home Oxygen Requests


OxyShop Team NHS Midlands and Lancashire CSU: Mon–Fri (excluding Bank Holidays) 08:00 – 16:00

Tel: 0121 612 2806/1675

Email: oxyshop.service@nhs.net

Web: www.oxyshop.org

Baywater helpline: 0800 373 580 (Outside of normal operational hours) for support with accessing OxyShop or with processing your HOOF in emergency only circumstances.






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