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Consultant Connect – Telephone Advice & Guidance

8th November, 2018
Consultant Connect & Urgent Connect Pre-referral Advice & Guidance Telephone Service

See also Advice & Guidance GP Gateway page for fully operational links

Consultant Connect Radiology Advice & Guidance

Consultant Connect have launched Messaging to local Radiology consultants via the Consultant Connect App and desktop portal.

Please use this service for advice regarding:

  • Suitability of imaging modality
  • Queries regarding requesting
  • Advice on issued reports

Please do not submit queries chasing scan results or bookings – please contact the radiology department through the usual channels.

Consultant Connect Local Heart Failure Nurses Advice & Guidance March 2022

We are pleased to let you know that you now have access to Advice & Guidance from local Heart Failure Specialist Nurses via Consultant Connect. This is available via the Messaging option on the App or desktop, where you can complete a short form to send to HF Specialist Nurses.

Coventry and Rugby GPs can utilise this service for advice regarding heart failure patients with a confirmed diagnosis of heart failure via Transthoracic Echo, Cardiac MRI or MUGA scan. 

New Consultant Connect Haematology Advice & Guidance Pilot October 2021


We are pleased to let you know that Haematology Advice & Guidance is now provided locally by University Hospitals Coventry and Warwickshire NHS Trust, via Consultant Connect. This is a pilot – whereby usage, feedback and impact will be reviewed ahead of continuation.

This is now your primary route to request Advice & Guidance for all non-urgent queries, which aim be responded to within 48 – 72 hours. This service will replace the Telephone Advice & Guidance route previously provided by our National Consultant Network.

If there is an emergency then you will have the option to call “Urgent Haematology Pathway” between 9am – 5pm Mon- Fri, via Consultant Connect, where you will be connected with the on-call Specialist Trainee Doctor. This should be reserved only for the most urgent situations. Please note: eRS will still be checked and responded to – but where possible A&G should be sought via Consultant Connect.

Haematology Advice & Guidance will be available via Messaging*.

*Please note: This is primarily a Messaging service, but Photos can be attached, to share photos of rashes that could be important (drug reactions) and to snapshot bloods if the results are from an out-of-area source and not available on CRRS. Adding a photo is not a requirement.

Accessing Haematology Advice & Guidance and Urgent Pathway

Urgent Pathway – Telephone

  • The easiest way to access the Urgent Haematology Pathway is via the Consultant Connect App – download from the App Store or Google Play. You can make a call at the touch of a button, as specialty access numbers are pre-programmed in.
  • If you do not have access to the app, you can also call via your Dial-In Number – if you do not remember your Dial-In Number, please contact Joanne (details below).


Attaching Photos


New Consultant Connect Paediatrics Advice & Guidance Pilot August 2021
New Consultant Connect Cardiology Advice & Guidance Pilot June 2021

Link to Cardiology ECG & Echo Report Advice & Guidance Guide – Click here



Ophthalmology Photo Advice & Guidance

Ophthalmology Photo Advice & Guidance Service has been launched and supported by UHCW Monday-Friday 9am-7pm.

Download the free Consultant Connect App from the App Store or Google Play.

Select the PhotoSAF (camera icon) feature at the bottom of the screen to take photos via your phone.

Alternatively upload photos from your desktop via the Consultant Connect dashboard and use these to access Photo Advice & Guidance.

The service is IG secure and you can follow the simple onscreen instructions to take photos and send them directly to consultants. You will receive a notification when the consultant replies to your query.

Please note that photos are stored in a secure online cloud and are never saved to your phone. Your photos will also be automatically sent to your NHS email address. To find out more about Photo Advice & Guidance for Ophthalmology, read this guide below (click on image for full size version)

Click on above image for full size version

PLEASE REMEMBER to select the outcome at the end of your call; this assists us to assess a conclusion to your patient’s treatment.  Options are as follows:-

  • Referrals Avoided (press Opt 1)
  • Referral Made (press Opt 2)
  • Diagnostics Requested (press Opt 3)
  • Admission Avoided (press Opt 4)
  • Admission Made (press Opt 5)

If you need further assistance / information on using Consultant Connect please do not hesitate to contact Clare.Weston@coventryrugbyccg.nhs.uk or Mark.Roscoe@coventryrugbyccg.nhs.uk

Consultant Connect TeleDermatology

Download the free Consultant Connect App from the App Store or Google Play.

Select PhotoSAF (camera icon) at the bottom of the screen. All images will also be sent to your NHS email address along with a PDF summary.

To find out more about how to use TeleDermatology, click on the image below


When performing remote consultations you can now use the IG secure Consultant Connect Platform to upload photos from patients for specialist opinion:

Click here for a step-by-step guide on how the service works.

To help patients to take the best photos, please feel free to share this guide with them.

Teledermatology Update May 2021

Click on image below for full document with operative links



Earn CPD Points when you use the Consultant Connect App

Clinicians in Coventry and Rugby CCG and Warwickshire North CCG can now earn CPD points by using the Consultant Connect App for Advice & Guidance.

Download the free Consultant Connect App from the App Store or Google Play.

How to start earning CPD points

  • Simply use the app to make a Telephone Advice & Guidance call or request written advice using the ‘Messages’ function.
  • Call duration must be over 1.5 minutes.
  • You must leave an outcome e.g. Referral Avoided. A pop-up message will remind you to leave the outcome when you end your call.
  • Your call or message must be for specialist Advice & Guidance (e.g. not to confirm an admission or call to a switchboard).
  • 6 calls/messages that meet the above criteria will earn you 1 CPD point.

Accessing your CPD points statement

  • Log into the secure desktop platform using the same login details you use for the Consultant Connect App.
  • Click on ‘Profile’ then ‘Download CPD points statement’ to download and view.

More information

If you have any questions or feedback, please do not hesitate to contact:

Joanne Hardway Email: joanne.hardway@consultantconnect.org.uk Tel: 01865 261467

Consultant Connect Updates

April 2021 Follow link


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