The service provides additional capacity and resilience for local primary care, through the provision of general practice telephone appointments that practices can book their patients into, which will provide same day, episodic care.

Referral Criteria

Service 1: Urgent support for practices with unexpected workforce challenges due to illness or issues with isolation
Service 2: Telephone triage service, available at a cost to individual practices. Pre-bookable

Referral Process

Practices send email to the contact email address below, outlining the extent of their workforce capacity gap.
All requests are collated and are put through a scoring criteria which helps the service prioritise where across the system resource should be allocated.

Operating Hours:

Service phone lines monitored: 8am – 4pm Monday to Friday

Surge service provision:            8am-6.30pm Monday – Friday

Contact:

Email: crgpa.pcsurge@nhs.net

Tel: 02477 710977